Privacy Policy and Terms of use

Last updated: February 13, 2026

Perfectum Construction & Plumbing (“we,” “us,” or “our”) operates the website perfectum-plumbing.com (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains what information we collect from you through our Site, how we use it, and how we protect it.

Information We Collect

We collect personal information only when you voluntarily submit it through our “Request a Quote” contact form or any other form on the Site. This may include:

  • Your name
  • Phone number
  • Email address
  • Any message, description of your issue, photos, or other details you provide about your plumbing, construction, or related needs (collectively, “User Content”)

We do not collect any payment information (such as credit card numbers, bank details, or billing addresses) directly through the Site. If you voluntarily include any payment-related details in your message or User Content, we will use that information solely to respond to your specific request and will not store or process it for any other purpose.

We automatically collect certain non-personal information through cookies and similar technologies (see the “Cookies and Tracking Technologies” section below). This includes standard server logs such as IP address, browser type, pages visited, time and date of visit, etc., used only for site security, troubleshooting, and basic analytics.

How We Use Your Information

We use the information you provide, including User Content, solely to respond to your inquiry. This typically means one of our team members will contact you directly by phone to discuss your request and provide a quote or service.

We may review and use User Content (such as descriptions or photos you submit) as necessary to understand and fulfill your service needs. You retain ownership of any User Content you submit; we do not claim any ownership rights over it. However, by submitting it, you grant us a limited, non-exclusive license to use it solely for the purpose of providing you with services.

We do not:

  • Send marketing emails, newsletters, or promotional messages
  • Add you to any mailing or SMS list
  • Use your information for automated communications
  • Share, sell, or rent your information to third parties for marketing purposes

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels, web beacons, or log files) to collect information about how you interact with our Site. Cookies are small text files placed on your device to help the Site function properly and improve your experience.

We use these technologies for:

  • Essential/strictly necessary purposes: To enable core Site functionality, such as form submission and basic navigation.
  • Performance and analytics: To understand Site usage (e.g., which pages are visited, how long users stay), improve performance, and troubleshoot issues. This may include third-party tools like Google Analytics.

We do not use cookies for targeted advertising, behavioral marketing, or selling your personal information.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. Note that disabling cookies may limit some Site features.

We do not respond to “Do Not Track” (DNT) browser signals or similar mechanisms, as there is no uniform industry standard for handling them. However, you can manage tracking preferences directly through your browser settings or third-party opt-out tools (such as those provided by the Network Advertising Initiative).

Our Use of Third-Party Service Providers

We may use third-party service providers (such as Twilio for internal notifications to our team about new inquiries) to help operate our Site and respond to requests. These providers have access to your information only to perform these limited tasks on our behalf and are obligated to protect it. We do not use any payment processors on the Site at this time.

Data Retention

We keep your inquiry information and User Content only as long as necessary to respond to your request, provide the requested services, and resolve any related matter — typically no longer than 12 months unless required for legal or accounting reasons.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you (including User Content) by contacting us at the phone number below. We will respond in accordance with applicable law, including the California Consumer Privacy Act (CCPA) if you are a California resident. California residents have the right to:

  • Know what personal information we collect and how we use/share it
  • Request deletion of personal information
  • Opt out of any sale or sharing of personal information (note: we do not sell or share personal information as defined under CCPA)

Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Perfectum Construction & Plumbing
Gaithersburg, MD 20877
Phone: (240) 506-2999